A quality improvement team uses a Plan-Do-Study-Act (PDSA) cycle to reduce patient wait times in an outpatient clinic. In the Plan phase, they hypothesize that staggering appointment times by 10 minutes will reduce average wait times. In the Do phase, they implement staggered scheduling for one week. In the Study phase, they find that average wait time decreased from 35 minutes to 22 minutes. Which of the following is the most appropriate next action in the Act phase?
- A)Adopt the change on a broader scale while continuing to monitor outcomesGABARITO
- B)Return to the original scheduling system and plan a larger study
- C)Repeat the PDSA cycle with a different intervention to further reduce wait times
- D)Implement staggered scheduling permanently across all clinic locations
- E)Publish the results in a peer-reviewed journal
Explicação
The Act phase of a PDSA cycle involves deciding what to do next based on the Study results. When an intervention shows improvement, the appropriate action is to adopt the change on a slightly broader scale while continuing to monitor, then iterate with additio... Ver explicação completa e trilha adaptativa →